Shipping policy

Queen Studios Shipping Method

Queen Studios utilizes the carrier which will deliver your collectable bust or statue safely and efficiently while keeping shipping costs to the collector as favourable as possible. 

If an international collector has a strong preference of carrier, then please contact customerservice@nwatoy.com to let us know.

How are the International Shipping Charges calculated?

International shipping charges are calculated by dimensional weight and country of destination.

You should be provided with a shipping quote for in-stock orders during the checkout process.

If your order is a pre-order item, a shipping quote won't be available until the item is complete.

For some products we may include shipping estimates. These estimates are made based on the sample product size and weight, and estimated box size and weight.

Prices are calculated in advance and refelect shipping estimates at that time. Final shipping prices may be 15% higher or lower.

The team at Queen Studios will look for the best possible price, and speak with partners to see if we can offer economy shipping options

International Destinations

Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your countries customs office. In some cases, these duties and customs fees are collected by the carrier.

It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment. Queen Studios uses the harmonized code that we have been told is appropriate for our products into your region. Your customs office has the power to change this code on their own. If you feel that your final code / tax is not correct, then you can contact the carrier and/or your customs office directly to request a review.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact Queen Studios prior to the agreed shipment date.

With respect to each item for which Import Fees will be calculated, you authorize Queen Studios (unless stated otherwise) to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item. The risk of loss and title for products purchased pass to you upon our delivery of the products to the carrier.

If a package is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the carrier will charge Queen Studios to return the package.

If Queen Studios is unable to have the item returned due to a package refusal a refund will not be issued.

Purchase Limitations

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Queen Studios, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Some of our products are listed as "Not Available in Your Country". It is therefore your responsibility to check the product descriptions carefully and make sure the products can be shipped to your country.

PO Box addresses and freight-forwarding services will not guarantee your item can be shipped and Queen Studios will be forced to refund the purchase and retain a 5% administration fee.