All collectibles are quoted in USD, unless otherwise stated.
No returns policy: All products sold are strictly non-refundable or exchangeable for other products.
Deposits or Full Payments are onlyrefundable or transferable to another product if Queen Studios cancels the release of the collectible bust or statue.
For any successful cancellation and monetary refund, a 5% admin charge of the amount to be refunded will be charged to customers to cover all administrative and postage costs.
Queen Studios will ship or allow collection of the products only to the original buyer.
Before buying, it is the customer’s responsibility to check and confirm whether the Queen Studios collectable is allowed to be sold and shipped to their mailing address. No freight forwarder or PO Box addresses will be allowed.
Queen Studios reserve the right to cancel and forfeit any orders whose shipping address is not compliant to our licensed territories.
Queen Studios collectibles are available on a pre-order basis. This means that the customer is required to pay a deposit up front and the final payment once the product is complete.
The images used in promotional materials and on the Queen Studios store are of the samples only and have been approved by the licensor. As Queen Studios' collectibles are not mass produced items, there may be small differences between the prototype and the final product.
Customers must be aware that Queen Studios will not accept refund requests based on differences between the promotional images and the final product.
Final release date of this product is subject to delays from the manufactor or licensing approvals.
Customers are expected to pay any balance remaining within 2 weeks upon notification of collection by Queen Studios. If we do not hear from the customer, a reminder via recorded phone call, text message and email will then be sent and collection dated extended for another 2 weeks (Total of 1 month from date of collection notification).
Non collection of products after 1 month will be deemed as product cancellation and deposit forfeited.
Stocks are extremely limited and it is expected that multiple buyers are attempting to buy the same product at the same time (at check-out page). Hence, it is possible to encounter stock not available at the moment buyer clicks ‘purchase’ – this is not system bug. In rare cases where 2 customers have purchased at the exact same moment causing product to be oversold, Queen Studios will issue a full refund to affected customers.
Price detailed does not include Shipping Fees and Tax calculations. Final shipping fees will be calculated closer to shipping date and invoiced separately. Queen Studios does not charge any customs duty/tax for International shipments. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.
By proceeding with this order, you have deemed to have read, understood and agreed to our terms.
