PURCHASES FROM INDIVIDUALS OR NON-AUTHORIZED PRIVATE DEALERS
We’re aware that individuals and private dealers in licensed countries resell our collectibles to Queen Studios’ fans around the world. Queen Studios is not responsible for after sales support from any individual or private dealer outside of licensed countries or regions. All of our collectibles are shipped within, or to, countries where we are permitted to operate. If the collectibles are forwarded to a new location, it is the individual or the dealers’ responsibility to speak to Queen Studios about damages or repairs. We will do our best to support all of our customers who have purchased from us directly. We can only support the first owner*. If you are looking make a purchase from an individual or a non-authorised dealer, we recommend that you understand the risks involved.
If you buy from an individual or non-authorized dealer, then you are not buying directly from Queen Studios.
It is the individual or the dealer who is responsibility for shipping.
It is the individual or the dealer’s responsibility to speak to Queen Studios about damages and repairs.
*The first owner is defined as the first person to purchase the collectible in a licensed territory, or through an authorised partner.
*The second owner refers to customers who have bought a collectible from the first owner.